Privacy Policy sky247 – Our Commitment to Protecting Your Information

01 Information We Collect

Sky247 collects various types of information from members to ensure a safe, fair and personalised gaming experience. The information collected is divided into several main categories:

We only collect information that is strictly necessary for the stated purposes. Sky247 does not collect sensitive data such as health information, political views, or religious beliefs unless required by applicable law.

02 How We Collect Information

Information is collected through several transparent and legitimate channels:

• Registration form: Information you provide when creating a new account at sky247
• KYC Process: Identity verification documents you upload to meet compliance requirements
• Platform activity: Data automatically generated when you use the platform, including game logs and transactions
• Cookies and tracking technologies: Technical information collected via browser cookies, pixels, and analytics scripts to improve the user experience
• Support communications: Information you share when contacting our customer support team via Live Chat or email
• Trusted third parties: In some cases, information may be received from identity verification providers or financial institutions for verification purposes

All data collection is conducted transparently. You will always be informed of the purpose of data collection at the point when your information is requested.

03 Personal Data Usage Purpose

Sky247 uses your personal data solely for lawful and stated purposes. We will not use your data for any unstated purpose without obtaining your consent in advance.

The primary purposes for which data is used are as follows:

• Processing account registrations and verifying the identity of new members
• Processing deposits, withdrawals, and all financial transactions securely
• Complying with legal and regulatory requirements, including anti-money laundering (AML) obligations
• Detecting and preventing fraud, multi-account usage, and activities that violate the terms of use
• Providing effective customer support and resolving any disputes
• Sending important notifications related to your account, transactions, and security updates
• Improving our products and services based on aggregated and anonymised usage behaviour analysis
• Ensuring compliance with the responsible gaming program and identifying members who may need assistance

For marketing and promotional purposes, we will only send communications to members who have given their consent. You may withdraw this consent at any time through your account settings.

04 Data Sharing with Third Parties

Sky247 takes member data confidentiality seriously. We do not sell your personal data to any third party for marketing purposes. However, under certain circumstances, we may need to share information with the following parties:

• Payment service providers: To securely process deposits and withdrawals through our integrated payment network
• Identity verification providers: For KYC and identity verification purposes as required by law
• Gaming service providers: Third-party gaming software providers who require minimum information to operate their games on our platform
• Statutory authorities: When required by law, court order, or direction from a competent authority
• Trusted business partners: Companies within the same group for internal management purposes, subject to strict data protection agreements

05 Cookies and Tracking Technologies

Sky247 uses cookies and similar technologies to enhance user experience, analyse website traffic and ensure platform security. The types of cookies used are:

• Essential Cookies: Required for core platform functions such as login sessions and security — cannot be disabled
• Performance Cookies: Collecting anonymous information about how users interact with the platform for improvement purposes
• Functional Cookies: Saving user preferences such as language, currency, and display settings for convenience
• Analytics Cookies: Helping us understand usage patterns to plan more effective product improvements

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the Sky247 platform.

06 Data Retention Period

Sky247 retains members' personal data only for as long as necessary for the stated purposes or as required by law. Our data retention policy is as follows:

• Active account data is retained for as long as the account remains active and for a minimum of 5 years after account closure for regulatory compliance purposes
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements
• KYC documents are retained for the period stipulated by the relevant regulatory body
• Customer support communication logs are retained for 3 years for reference and dispute resolution purposes
• Anonymised analytics data may be retained for a longer period as it cannot be linked to any individual

When the retention period expires, data will be securely deleted or anonymised using procedures that ensure it cannot be recovered.

07 Data Security and Protection Measures

Sky247 continuously invests in cybersecurity infrastructure to ensure members' personal data remains protected from unauthorised access, use or disclosure. Key security measures we implement include:

• 256-bit SSL encryption for all data communications between the browser and server
• Multi-layered firewall system with real-time traffic monitoring
• Two-factor authentication (2FA) for member account and internal system access
• Regular security audits by qualified independent third parties
• Mandatory cybersecurity awareness training for all sky247 staff
• Internal data access policy is based on the principle of minimum necessity — only staff who require access to perform their duties are permitted
• Tested incident response procedures to handle any data breach swiftly and effectively

In the event of a data breach affecting members' personal information, sky247 is committed to notifying the relevant authorities and affected members within the timeframe required by applicable law.

08 Your Rights as a Member

As a sky247 member, you have the following rights regarding your personal data, and we are committed to respecting and facilitating the exercise of those rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete data at any time
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data ("right to be forgotten")
• Right to Restriction of Processing: You may request that we restrict how we process your data under certain circumstances
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another provider
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting any prior processing

To exercise any of the above rights, please contact our data protection team at [email protected]. We will process your request within 30 business days. In complex cases, this period may be extended with written notice.

09 International Data Transfers

As a global platform, sky247 may process and store personal data on servers located in various locations. When data is transferred across borders, we ensure equivalent protection is maintained through:

• Standard data transfer agreements that meet international data protection requirements
• Use of cloud service providers with internationally recognised security certifications
• Data protection impact assessments conducted before any new data transfer is implemented

Malaysian member data will not be transferred to countries that do not provide an equivalent level of data protection unless additional safeguards have first been implemented.

10 Privacy Policy Updates

Sky247 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. When material changes are made, we will notify members via:

• A clear notice on the platform's home page for at least 30 days
• Notification emails to all active registered members
• Update the "Last Updated" date at the top of this document

Continued use of the sky247 platform after changes take effect signifies your acceptance of the latest version of the Privacy Policy. If you do not agree with any changes, you have the right to close your account before the changes take effect.

For any enquiries, concerns or complaints regarding your privacy and data protection, please contact our team directly by email at [email protected]. We value your trust and will respond in a timely manner.